Brown Consulting
Group has a new and expanded program of training. We asked our clients what
kinds of training they would find most useful. They answered, and we used their
advice to build our new training programs.
Our training includes two
comprehensive management programs, a selection of specialized Focused Learning
workshops on current topics, our exclusive Rapid Results Sessions, providing
effective training while minimizing the time away from regular duties and
one-on-one coaching in a number of specialized areas.
Read what our
clients say about our training programs:
Brown Consulting Group Training Programs
Click on each item to learn more about each course. If you'd rather view a PDF brochure of all our training programs, click here.
Management Foundations: Manager of People, New Managers
Individuals are often hired for their technical expertise and promoted into positions of management without any formal training. This program is designed to assist in the transition to supervising staff including understanding their strengths and development areas as managers, performance management, recruiting, building successful teams and employee relations. Each of the four modules is a half-day and participants who complete all four modules receive a Certificate of Achievement.
-
Module 1 - Assessment: Perception and Reality
Assessment is the first step in understanding the strengths and development areas of a new manager. Using the Myers-Briggs Type Indicator assessment tool as the foundation, our trained facilitator will guide your group though a better understanding of themselves and their colleagues.
-
Module 2 - Performance Management: Key Strategies and Applications
Annual performance reviews are often a stress to employees and to managers. It doesn’t have to be that way. This module will focus on improving a manager’s ability to actively coach and develop employees, leading to measurable business results.
-
Module 3 - Best Practice Recruitment
This comprehensive module is a must for anyone involved in hiring— those new to the process and those who wish to hone their interviewing skills. To avoid costly recruiting mistakes, participants will learn the best recruiting sources, screening tools and techniques, behavioural-based interviewing and other key components to make effective hiring decisions.
-
Module 4 - Building Successful Teams
Teams don’t just happen; they are built by managers who understand the goals of the individuals as well as the team. Participants in this module will discover practical ways to develop collaborative, cohesive, high-performing teams. This is an interactive module for any manager wishing to expand their knowledge of how to value and fully utilize the unique talents of each team member while strengthening the overall team dynamic.
Any individual module in this program can be offered as a separate
session to your management team. Please feel free to discuss your training needs
with one of our facilitators.
Leadership Foundations: Manager of Managers
Exercising leadership may be the most challenging aspect of any manager’s job. It’s a matter of creating the framework, managing the norms and regulating the stress of the workplace environment to ensure that your team contributes to the success of the overall organization. In this program, participants will gain an understanding of different leadership styles; how to engage the team; strategies to avoid “over-managing” and “under-leading” and becoming a managerial mentor. Each module is a half-day and participants who complete all five modules receive a Certificate of Achievement.
-
Module 1 - Assessment: Perception & Reality
Assessment is the first step in understanding the strengths and development areas of a new manager. Using the Myers-Briggs Type Indicator assessment tool as the foundation, our trained facilitator will guide your group though a better understanding of themselves and their colleagues.
-
Module 2 - Employee Engagement: The Power of Recognition
Employee engagement is a key indicator of financial performance and business success, but what causes a person to be fully engaged at work? What can a leader do to create that engagement? This interactive module will walk participants through key engagement levers and how their leadership determines their success or failure.
-
Module 3 - Sourcing & Selection: Hiring for Current and Future Success
Changing markets demand new approaches and new competencies. Getting the best from people requires a well-crafted sourcing and selection process to attract current and future talent needs. This module takes participants through the sourcing and selection processes, what works and what doesn’t and most importantly, where their energy is best spent in attracting the best talent.
-
Module 4 - Leading Successful Change
Organizational change is inevitable, particularly in today’s economy. In this module, participants will develop an understanding of the change process and how to best to lead through it. Those who manage change will develop the capacity to lead and manage smooth and sustainable change implementations as well as how to deal effectively with any surfacing resistance.
-
Module 5 - Succession Management: Getting to the Next Level
Succession planning requires the identification, development and promotion of internal talent. This talent can include subject matter experts and those with leadership potential. Based on four best practices of succession planning (analysis, development, selection and transition), this module focuses on how to perform a rigorous, regular and formal audit of internal bench strength.
Any individual module in this program can be offered as a separate
session to your management team. Please feel free to discuss your training needs
with one of our facilitators.
Focused Learning Workshops
Brown Consulting Group offers specialty one-day or half-day workshops on each of the following topics:
-
Respect in the Workplace
This one-day workshop provides a clear understanding of harassment, discrimination, bullying, workplace violence and what contributes to a respectful workplace. This is no longer just good business sense; it’s the law, since Ontario passed Bill 168 in 2010. There is significant liability for organizations that do not have policies in place, do not keep them up to date, or do not communicate them to staff. With customized case studies, this session is a positive, proactive step in raising awareness and preventing harassment, discrimination and violence situations.
-
Presenting Value: Presentation Skills
In this interactive one-day workshop, participants will receive practical instruction in making effective presentations—the overall concept being Presenting Value. Participants will learn how to more thoroughly understand their audience and incorporate a number of key presentation skills – everything from what makes people commit to ideas to the importance of body language – to gain confidence in making presentations.
-
Managing Conflict
Workplace conflicts can mean decreased productivity and unnecessary distractions. Using a variety of assessment tools, participants learn their particular conflict style as well as those of their colleagues. This practical, interactive half-day session can help participants to better manage through conflict by providing understanding and strategies to work together effectively.
-
Exceptional Customer Service
Customers expect higher quality service than ever before and this makes winning and keeping customers in today's economy a big challenge. It is the customer experience that really matters and, at times, this can be hard to deliver. Using a combination of interactive tools, this half-day workshop will focus on the five key service actions—Communicating, Clarity, Consistency, Commitment and Capitalize—that lead to excellent customer experience.
-
Negotiations 101: Negotiation Skills Primer
This interactive half-day workshop provides participants with the opportunity to practice a variety of negotiation tools and techniques in individual and team-based settings. Participants will learn how to start negotiating from a strong position; how to bargain effectively; how to establish common ground; and how to close deals. The workshop provides tips on how to prepare for the negotiation, identify objectives, assess the other side and choose a strategy. Participants will practice making and responding to a proposal as well as moving to a close and handling a breakdown. This is a comprehensive seminar with customized case studies.
-
Understanding HR Fundamentals
Many smaller organizations struggle with the day-to-day basics of running a human resources department. This practical one-day workshop covers all the HR basics: recruiting, orientation, legislative compliance, policies, performance management and terminations. It’s ideal for the owner/manager or anyone who has human resources as part of their responsibilities, or those who need to stay current on HR basics.
-
Speak Up!: Overcoming Barriers to Meaningful Communications
For some individuals, speaking up in meetings or in conversations with colleagues can be uncomfortable or very challenging. Having the right skills and tools can allow you to be more confident and ensure you get your point across in organizational communications. In this one-day interactive workshop, you will learn how to find your voice and make yourself heard at meetings and in one-on-one communications.
-
Difficult Conversations
Leaders sometimes need to deliver bad news and talk about sensitive subjects. It’s never easy, but it can be done so that the message is delivered and ultimately leads to a successful outcome. Using best practice and case studies, this interactive workshop will help attendees learn how to keep difficult conversations from becoming confrontations, and is a great addition to performance management, communications, diversity and negotiating efforts.
Rapid Results Sessions
In our talks with clients, we frequently heard how difficult it is to schedule groups for all-day training sessions. We have designed a series of shorter sessions that can be part of a breakfast, or “lunch and learn” session. Each session is conducted in two hours or less. This condensed timeframe still allows for solid learning without a significant disruption to regular business operations.
-
Coaching for Performance
There is no single right way to coach, but when it comes to developing others, the role of a coach has very specific success criteria. This workshop provides participants with the principles of coaching and a variety of effective coaching techniques, leading to improved individual and team performance.
-
Mentoring
Having a more experienced person support the development of a less experienced employee can benefit all participants. It can help your organization and your talent pipeline. This workshop defines the foundations of mentoring, the roles of Mentor and Mentee and how to best implement a mentoring program in your organization.
-
Meeting Facilitation Skills
This session is designed improve the quality and character of your meetings. Participants will learn about planning and preparing an agenda, organizing content, inviting participants (who’s in and who’s out), taking minutes, keeping participants focused, dealing with volatile situations and communicating results of meetings. This session will also discuss an often-overlooked part of meetings – whether the meeting is required at all. It also covers how to chair meetings effectively, keeping order and closing meetings. Attendees will also learn how to take an active role, how to listen, how to handle problems and how to achieve consensus or arrive at decisions.
-
The Healthy Workplace: Strategies To Diffuse Morale-Damaging Situations
Every employer wants a workplace with positive energy and great employee spirit, but it only takes one difficult employee, one bad incident or one simple misunderstanding to damage morale and hamper productivity. This interactive workshop will show how to identify the types of behaviours and situations that can negatively affect workplace morale and implement positive strategies to deal with them effectively.
One-on-One Coaching
Some situations require individualized training. Brown Consulting Group offers a variety of one-on-one training programs in diversity, management coaching and personal coaching to meet specific needs. These sessions are customizable, flexible and may range from single sessions to extended programs.
|
